# Why can't I renew my Static Residential ISP proxies? An IP cannot be renewed due to one of the following reasons: 1\. The IP address has expired: For long-term ISP IPs, you need to renew the IP address within its lease period to guarantee normal operation. Once the IP address expires, you will not be able to renew it. 2\. Unstable operator connection: In rare cases, when the ISP operator experiences unstable connections, we will temporarily take down the operator to avoid causing you losses due to being unable to use the service after renewal. In such cases, we recommend that you purchase a new proxy to continue using our services. If you have any other concerns, please contact us via live chat on our website for assistance, and our support team will help you resolve the issue. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.711proxy.com/faq/troubleshooting/why-cant-i-renew-my-static-residential-isp-proxies.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.