Unable to Connect

Your device needs certain conditions to be met in order for the proxy connection to be established.

First, make sure that you:

● are connected to the Internet

● use correct username parameters

● use a valid proxy host address and a correct port

Use proxy authentication correctly - please check our guides on how to set up your proxy product:

Residential Proxies - GB

Residential Proxies - IP

Unlimited Proxies - High Bandwidth

SOCKS5 Proxies

Static Residential Proxies

Additional actions to try:

1. Disable your antivirus application (if any).

2. If using a remote server, make sure that your Firewall has a pass-through for the port your proxy is operating on.

3. Try to connect using a different proxy tool.

4. Try to connect using a different network (mobile data, another Wi-Fi network).

5. Try to switch to another proxy host. Refer to the host and port guide for available proxy server addresses.

📘Still having issues?

If you still have problems with connecting to the proxy, please contact our support channel , provide relevant screenshots of the prompts, your testing commands and parameters, and other materials, and our support team will help you as soon as possible.