Unable to Connect
Your device needs certain conditions to be met in order for the proxy connection to be established.
First, make sure that you:
● are connected to the Internet
● use correct username parameters
● use a valid proxy host address and a correct port
Use proxy authentication correctly - please check our guides on how to set up your proxy product:
Additional actions to try:
1. Disable your antivirus application (if any).
2. If using a remote server, make sure that your Firewall has a pass-through for the port your proxy is operating on.
3. Try to connect using a different proxy tool.
4. Try to connect using a different network (mobile data, another Wi-Fi network).
5. Try to switch to another proxy host. Refer to the host and port guide for available proxy server addresses.
📘Still having issues?
If you still have problems with connecting to the proxy, please contact our support channel , provide relevant screenshots of the prompts, your testing commands and parameters, and other materials, and our support team will help you as soon as possible.
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